At Baykar Garden, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures for returns, exchanges, and refunds. Please read this policy carefully before making a purchase on our website.
This policy applies to all products and services purchased through the Baykar Garden website (myratrix.com).
You may return purchased items within 30 days of delivery for a full refund or exchange, provided that:
The following items cannot be returned or exchanged:
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected] with photos of the damaged item and packaging. We will arrange for a replacement or refund as appropriate.
To initiate a return, please follow these steps:
Please note that you are responsible for the cost of return shipping unless the return is due to our error (such as receiving a damaged or incorrect item).
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved:
You will receive an email notification when your refund has been processed.
If you would like to exchange an item for a different size, color, or product, please follow the same process as returns. In your initial contact, please specify that you would like an exchange and provide details of the replacement item you would prefer.
If the replacement item is of higher value, you will need to pay the difference. If it is of lower value, we will refund the difference to your original payment method.
Please note that exchange items will only be shipped once we have received and inspected your returned item.
Due to the nature of digital products, all sales of downloadable content, e-books, or digital guides are final and non-refundable once the download has been initiated.
For online courses or webinars:
For garden design consultations or advisory services:
For subscription-based services:
Items purchased during special promotions, sales, or with discount codes may be subject to different return or refund policies. Any modifications to our standard policy will be clearly stated in the promotion terms or product listing.
Refunds for items purchased with a promotional discount will reflect the actual amount paid after the discount was applied.
For international orders:
We understand that special circumstances may arise. If you have a situation that is not covered by this policy, please contact our customer service team at [email protected], and we will work with you to find a fair resolution.
Baykar Garden reserves the right to make exceptions to this policy at our discretion.
We may update our Refund Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Refund Policy periodically for any changes.
If you have any questions about our Refund Policy, please contact us at:
Baykar Garden
Studio 22 Anderson Spring Lake Lauren
WV99 1TL
United Kingdom
Email: [email protected]
Phone: +446612453412